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Return Policy/Shipping Information

Shipping Tips:
Providing us with error-free shipping and correct billing information will help avoid unnecessary delays and get your merchandise delivered as quickly as possible.

Here are a few tips to keep in mind:
  • Your billing address must match the address that appears on your monthly credit card or bank statement.
Be sure to check your statement for accuracy.
  • Leave fields blank if they don't apply to your shipping or billing address.
Do not enter "N/A," "Not applicable".

Enter information in the appropriate fields.
For example, do not enter city and state information in the Address Line 2 field; use the provided city and state fields instead.

Returns
Only regular priced items may be refunded, unfortunately pre-order and sale items cannot be refunded. If you receive a defective item, please contact us at hello@getprotekk.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

*Please Note: We handle return/refund requests on a case by case basis, we will do whatever we can to make sure your experience with our company is satisfactory. Please email us at hello@getprotekk.com to discuss your return/refund request and we will work with you.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Extended warranties

To complete your return, we require a receipt or proof of purchase (Order number, first & last name on file, order status screenshot, etc.).

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@getprotekk.com.